2025 Highwoods Corporate Resiliency Report | ESG, Sustainability & Real Estate Performance - Flipbook - Page 48
2 0 2 5 CO R P O RATE RESI LIENCY REPORT
THE HIGHWOODS CUSTOMER
EXPERIENCE
As a fully-integrated REIT that provides all-under-one-roof,
in-house leasing, management, maintenance and customer
service, we are well positioned to anticipate and respond to
the changing needs of our customers. We take great pride in
our responsiveness and best-in-class service. Our property
teams establish and maintain long-term relationships with
our customers through regular meetings, customer
appreciation events and a wide variety of educational
and training events focused on health, well-being and
emergency response.
Embracing our #BetterTogether mindset, we partner with our
customers to create curated experiences that are innovative,
distinctive, collaborative and more meaningful as a group.
While tailored to the needs of our markets and customers,
these experiences typically focus on customer wellness.
CUSTOMER
FOCUS
FFO
NOI
BUILDING
A GREAT
CUSTOMER
EXPERIENCE
BUILDING
OCCUPANCY
ENGAGING CUSTOMERS
THROUGH SUSTAINABILITY
We developed our Customer Sustainability Guide to
encourage customers to incorporate energy- and watersaving technologies and environmentally friendly materials
inside their spaces. We utilize green lease language to
promote sustainability best practices, prioritize capital
improvements, encourage behavioral change and reduce
operating costs, ultimately creating healthier and more
productive workspaces for our customers. Highwoods
was selected as a Green Lease Leader at the gold level by
The Institute for Market Transformation (IMT) and the US
Department of Energy’s Better Buildings Alliance, improving
our recognition level from Silver in 2022. We have also
achieved WiredScore certification for four of our properties,
demonstrating our commitment to enhancing the user
experience through outstanding digital connectivity and
smart building technologies.
ASURION GULCH HUB | NASHVILLE
48
CUSTOMER
LOYALTY
CUSTOMER
RETENTION
